In Switzerland, no rule
obliges a bank to refund you.
There is no EU-style automatic refund right here. For a transfer you authorised yourself, reimbursement is uncommon — which makes the transaction record the thing that matters. In der Schweiz gibt es kein automatisches Rückerstattungsrecht wie in der EU. Bei selbst veranlassten Überweisungen ist eine Rückzahlung selten — deshalb zählt, was die Transaktion belegt.
A confirmed transfer stays on a public blockchain after the platform is taken offline. That record is what a bank, a prosecutor or a receiving exchange will ask you to produce.
Transaction analysis and written documentation only
Nur Transaktionsanalyse und schriftliche Dokumentation
Digital crime in Switzerland
Sources: Swiss police crime statistics and the National Cyber Security Centre, reported by the Federal Council, November 2025. Hopcount is an independent private firm and is not affiliated with, endorsed by, or acting on behalf of the NCSC, FINMA, any cantonal police force or any Swiss authority. Federal Council statement ↗
If it just happened
Three routes, and they do different things.
None of them costs anything, and none of them requires you to go through us. Keiner dieser Wege kostet etwas, und für keinen brauchen Sie uns.
Write to them, in writingSchriftlich an die Bank
Report the transfer to your bank in writing. If you disagree with the outcome, the Swiss Banking Ombudsman offers free mediation — though it cannot compel a bank to pay.
File a criminal complaintStrafanzeige erstatten
Call 117 or go to a police station to lodge a Strafanzeige. Some cantons accept online reports; for most offences you contact a station directly.
Report the incidentVorfall melden
The National Cyber Security Centre collects incident reports nationally and reports suspected scam websites to law enforcement. report.ncsc.admin.ch ↗
You can also check whether a firm appears on the FINMA warning list before sending anything further.
Case assessment
Tell us what happened. Schildern Sie uns den Vorfall.
A specialist reads every submission and replies within one working day. No payment, no card. Jede Einsendung wird von einem Spezialisten gelesen; Antwort innerhalb eines Arbeitstags. Keine Zahlung, keine Kartendaten.
Please try again, or email cases@hopcount.tech directly.
Case received
Quote this reference in any further correspondence. A specialist will reply within one working day.
Scope
What tracing can and cannot establish
The path of the transfer
Each hop from your wallet onward, with amounts and timestamps, across public chains and most bridges.
Service exposure
Where the trail reaches a platform holding customer records, that platform is named in the report — the point at which a formal request has somewhere to go.
Anything past a mixer
Once funds enter a mixer or a privacy chain such as Monero, the link is broken — for us and for everyone else.
Who is behind an address
Ownership is not written on the chain. We identify services, not people. And no transaction can be reversed.
Before you pay anyone
Don't get caught twice
Recovery offers target people who have already lost money. The second approach often looks more professional than the first. Rückhol-Angebote richten sich an Menschen, die bereits Geld verloren haben. Der zweite Anlauf wirkt oft professioneller als der erste.
Treat these as warnings
If someone says any of this, stop
- Guaranteed recovery, or your money back within 24–48 hours
- An upfront fee, release fee or tax to be paid in cryptocurrency
- A request for your seed phrase, private key, bank login or card details
- A claim of working with, or on behalf of, the police, FINMA or the NCSC
- Pressure to decide today, or a countdown on a website
We trace the evidence and put it in writing. Nothing more is promised. Wir verfolgen die Spur und dokumentieren sie schriftlich. Mehr wird nicht versprochen.