The first hours decide what can still be frozen.
A call to 997 within the first day lets banks freeze accounts before the money leaves the system. Once it has been converted to crypto, freezing no longer applies — and the transaction record becomes the thing that matters. Panggilan ke 997 dalam sehari pertama membolehkan bank membekukan akaun sebelum wang keluar dari sistem. Setelah ditukar kepada kripto, pembekuan tidak lagi terpakai — rekod transaksi menjadi perkara yang penting.
Call NSRC on 997Hubungi NSRC di 997
The National Scam Response Centre operates around the clock and is led by the police Commercial Crime Investigation Department. Reporting within the first day is what allows bank accounts and transactions to be blocked.
997Your bank, then a police reportBank anda, kemudian laporan polis
Call the bank's own fraud line as well. Then lodge a formal police report at a station — the 997 call starts the process, but a written report is what banks, insurers and any later follow-up will ask for.
The part that stays on the chainBahagian yang kekal pada rantaian
Once funds have left the banking system as cryptocurrency, no account can be frozen. What remains is a confirmed transfer on a public blockchain — which is where an investigation begins.
Transaction analysis and written documentation only
Hanya analisis transaksi dan dokumentasi bertulis
Online fraud in Malaysia
Investment schemes are the largest single category
Sources: Royal Malaysia Police figures and the Ministry of Home Affairs, 2025–2026. Hopcount is an independent private firm and is not affiliated with, endorsed by, or acting on behalf of PDRM, the NSRC, Bank Negara Malaysia, the Securities Commission or any Malaysian authority.
Case assessment
Tell us what happened. Beritahu kami apa yang berlaku.
A specialist reads every submission and replies within one working day. No payment, no card. Setiap penyerahan dibaca oleh pakar dan dijawab dalam satu hari bekerja. Tiada bayaran, tiada kad.
Please try again, or email cases@hopcount.tech directly.
Case received
Quote this reference in any further correspondence. A specialist will reply within one working day.
Scope
What tracing can and cannot establish
Stated plainly, because the limits matter as much as the findings.
The path of the transfer
Each hop from your wallet onward, with amounts and timestamps, across public chains and most bridges.
Service exposure
Where the trail reaches a platform holding customer records, that platform is named in the report — the point at which a formal request has somewhere to go.
Anything past a mixer
Once funds enter a mixer or a privacy chain such as Monero, the link is broken — for us and for everyone else.
Who is behind an address
Ownership is not written on the chain. We identify services, not people. And no transaction can be reversed.
The NSRC can act on money still inside the banking system. Once it has been converted and moved on-chain, that route closes. Tracing does not bring funds back — it establishes where they went, in a form a bank, an exchange or an investigating officer can read.
Before you pay anyone
The second approach is often the more professional one
The police have warned repeatedly about recovery offers aimed at people who have already lost money. Polis telah berulang kali memberi amaran mengenai tawaran pemulihan dana yang menyasarkan mereka yang sudah kerugian.
Treat these as warnings
If someone says any of this, stop
- Guaranteed recovery, or your money back within 24–48 hours
- An upfront fee, release fee or tax to be paid in cryptocurrency
- A request for your seed phrase, private key, banking login or TAC
- A claim of working with, or on behalf of, PDRM, the NSRC or Bank Negara
- Pressure to decide today, or a countdown on a website
No legitimate service charges an upfront fee to recover your money. We trace the evidence and put it in writing. Nothing more is promised. Kami mengesan bukti dan mendokumentasikannya secara bertulis. Tiada apa-apa lagi dijanjikan.